How to Choose the Right Platform Lift Company for Your Project

When it comes to selecting the right platform lift company for your project, it’s not just about picking the first name that pops up in a search. The right choice can have a significant impact on the success of your project. Whether you’re fitting out a residential property, a public building, or a commercial space, choosing the right company to deliver your platform lift is crucial. 

But how do you navigate this decision-making process? It’s not always easy when every company claims to be the best. Let’s explore some of the key factors you need to consider to ensure you’re working with a reliable, competent, and trustworthy partner. 

Understanding Your Needs 

Before you even start looking at companies, take a step back and think about what you actually need. Platform lifts come in various forms, from simple vertical lifts to more complex inclined lifts designed to navigate staircases. 

• Type of lift – Are you looking for a vertical lift, an inclined lift, or maybe something more specialized? 

• Usage – Is the lift for public use, private use, or designed for heavy-duty commercial usage? 

• Space constraints – How much room do you have to install the lift? Will it need to be custom-fitted, or do you have a standard space where a typical model will work?

Once you have a clear idea of your needs, you’ll be much better positioned to filter out companies that don’t offer what you’re looking for. 

Reputation and Experience Matter 

Experience counts for a lot in the world of platform lifts. Companies that have been in the game for several years tend to have a deeper understanding of the industry, the challenges that can arise during installation, and how to overcome them effectively. 

Look for a platform lift company with a strong reputation. Seek out reviews from previous customers, and don’t just rely on the testimonials you see on their websites. Instead, look for independent reviews on forums, social media, and other review platforms. If a company consistently receives positive feedback, it’s a good sign that they deliver on their promises. 

You should also consider the range of projects they’ve worked on in the past. A company that has experience with both large commercial installations and smaller residential projects will likely have the flexibility and expertise to handle your specific requirements. 

Accreditation and Compliance 

One area you can’t afford to overlook is accreditation. Platform lifts are subject to stringent regulations, and any company you work with must adhere to these standards. Make sure the company you choose has all the necessary accreditations and complies with UK regulations on safety and accessibility. 

• ISO certifications – These can indicate that a company follows strict quality management practices. 

• Compliance with EN81-41 – This is the European standard for vertical lifting platforms. Ensure your chosen company complies with this standard, as it’s a legal requirement in the UK. 

 If a company lacks proper accreditation or compliance, it’s best to steer clear. Safety and legal compliance are non-negotiable when it comes to platform lifts. 

Customization Options 

Not every project is going to fit the one-size-fits-all approach, and that’s where customization becomes crucial. Does the company you’re considering offer bespoke solutions? Perhaps you need a lift that blends seamlessly with the design of a heritage building, or you need a particular size or weight capacity to accommodate specific needs. 

Ask potential companies about their customization options and how they approach unique projects. A company that can offer flexibility in design, finishes, and functionality will be better suited to deliver a lift that perfectly meets your needs rather than a generic option that doesn’t quite fit. 

Service and Maintenance 

Your relationship with a platform lift company doesn’t end with the installation. Regular maintenance and servicing are essential to keep the lift functioning safely and smoothly for years to come. 

Find out what kind of aftercare and maintenance packages the company offers. Do they provide regular servicing as part of their contract, or is that an extra you’ll need to consider? What about emergency call-outs? Having a responsive and reliable maintenance team on hand can save you a lot of hassle down the line. 

Look for a company that offers: 

• Maintenance contracts – Ongoing support to keep your lift in top condition. 

• Emergency support – Quick response in case something goes wrong. 

• Extended warranties – Peace of mind that if something breaks, it’s covered. 

 Pricing Transparency 

While pricing shouldn’t be your only deciding factor, it’s certainly an important one. You want to make sure you’re getting value for money, but be wary of companies that offer quotes that seem too good to be true. Cheap doesn’t always mean cheerful, especially when it comes to something as crucial as a platform lift. 

Ask for detailed quotes from a few different companies so you can compare costs, but make sure you understand exactly what’s included in the price. Does it cover installation, customization, and maintenance, or will those be additional costs down the line? The last thing you want is to be hit with unexpected fees once the work has started. 

Communication and Customer Support 

Good communication can make or break a project. You want a company that is responsive, transparent, and easy to work with. From the initial consultation through to post-installation support, the company should be open and clear in its communication. 

When assessing potential companies, take note of how they handle your inquiries. Do they get back to you quickly? Are they patient and helpful when answering your questions? How they treat you before the contract is signed is often a good indicator of how they’ll treat you during the project. 

Making Your Decision 

Ultimately, the right platform lift company is one that ticks all the boxes: experience, reputation, compliance, customization options, solid aftercare services, fair pricing, and excellent communication. Don’t rush this decision. Take the time to weigh up your options, get several quotes, and go with the company that gives you confidence in their ability to deliver.